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The hidden cost 

The American Productivity and Quality Center found that knowledge workers spend upwards of 20% of their time on repetitive tasks. In security alone, analysts spend 70% of their time manually investigating alerts—while burnout continues to rise.

The cost isn’t just time or money. Muckwork drains morale and results in employee churn. It leads to missed threats, dropped tickets, slow responses. It creeps into even the most critical workflows—places where the stakes are existential.

How companies have tried to solve it 

We’ve thrown people at the problem.
We’ve bought more software.
We’ve outsourced it.

Each of these creates new layers. More handoffs. More tools. More complexity. None of them eliminate the work—they just shuffle it around.

Enterprise software stacks have grown 3x in the last decade. We’re not fixing muckwork. We’re cementing it into the fabric of organizations.

Why AI matters 

AI changes the equation. For the first time, we have the potential for technology to not only understand tasks, but also act on them with consistency, speed, and context.

That unlocks a few things:

  • Important work stays in-house. No need to offshore what AI-enhanced employees and agents can do better.
  • Tech stacks become simpler and leaner. AI connects directly with systems and data you need to get work done.
  • Security improves. Less burnout, fewer vendors, known attack surfaces.

But AI alone won’t fulfill that potential.

The missing piece: orchestration 

AI needs access. To systems. To data. To workflows. And most importantly, to people who can orchestrate it.

Without orchestration, you end up with AI for AI’s sake, i.e. major investments and no adoption. According to McKinsey, 92% of companies are ramping investment in generative AI. Almost none have operationalized it.

Modern work in the enterprise is scattered across disconnected SaaS tools. What’s missing is the connective layer that spans data, applications, and teams. 

Tines is building that layer—and we’re starting with the teams who know this world best.

Security and IT have always been on the frontlines of complexity. Thomas, our co-founder and chief customer officer and I saw this first-hand during our time at Docusign and eBay. It’s the reason we started Tines. These teams already manage sprawling toolsets, deeply understand systems, and are experts in workflows that can’t afford to fail. They are the architects of resilience—and now, they’re becoming architects of AI adoption.

We’ve seen these teams do incredible things with Tines: automating alert triage, scaling vulnerability management, streamlining onboarding and access, and now—powering intelligent workflows with AI within their teams and throughout the enterprise

But to continue to solve it for our customers, we also need to solve it for ourselves

Tines as Customer Zero 

AWS had a “build for ourselves” mindset. They identified problems internally, built products to solve them, and shipped the ones that would bring value to customers. This led to tools like DynamoDB, EC2, and SageMaker.

Tines is taking a similar approach. So much so that Thomas’ full time role is now entirely devoted to leading adoption of our flagship AI tool Workbench–both externally and, just as important, internally. 

Thomas is leading, but every Tines employee is responsible for identifying and testing new use cases. Our entire team is committed leading the way on bringing muckwork down to zero. We’ll be sharing new use cases and what we’re learning along the way. And we’ll be encouraging our customers to do the same.

The Autonomous Enterprise 

Organizations everywhere are beginning their AI journey. It’s transformative—but it’s also uncertain.

Most will make incremental improvements. A few will get stuck in complexity and tool sprawl. But some—those who rethink how work gets done—and who crack the AI adoption code—will unlock something bigger.

They’ll reach the promised land:

  • A place where muckwork is reduced to zero.
  • Where employees are more fulfilled, not replaced.
  • Where enterprises move faster, stay safer, and adapt with ease.

We call this the Autonomous Enterprise.

It’s not a destination you reach overnight—but it is a path worth walking.
And the companies who commit to it will be the ones that define the next decade.
IT and security teams will be at the core and Tines is here to help

Let’s build it—together.

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Dr Jannet Bui

Dentist

Educational background and credentials:

  • Doctor of Dental Medicine, USYD
  • Bachelor of Biomedicine (Honours), UniMelb.

Focus areas: all aspects of general dentistry including fillings, crowns and extractions

Personal approach to patient care: warm and patient-specific approach

Why dentistry: to be able to build long-term relationships with patients and improve their smile and confidence

Fun fact or quirk: animal lover

Dr Rupesh Singla

Dentist

Educational background: Bachelor of Dental Science at CSU

Focus areas: Preventative dentistry and conservative management of oral diseases

Approach: Gentle approach with aim to reduce dental anxiety

Why dentistry: to use my hands to help people with pain and embrace their smile

Dr Daniel Yang

Principal Dentist

Educational background:

  • Bachelor of Medical Science – The University of Sydney
  • Bachelor of Dental Surgery (BDS) – The University of Adelaide
  • Post graduate diploma in Clinical Orthodontics – The City of London Dental School (UK)
  • Master of Implantology and Third Molar Extraction – Saint Camillus International University of Health Sciences (UniCamillus) (Italy)

Focus areas: Orthodontics and implantology

Personal approach to patient care: gentle caring

Why dentistry: a calling inspired by a family monk

Personal quirk: Dress to impress (not in the clinic!)

Light-hearted motto: “Know thyself”

Melwyn Monteiro

Oral Health Therapist

Educational background:

  • Bachelor of Oral Health with adult restorative
  • Master of Business Administration

Focus areas: Paediatric dentistry and working with children

Personal approach to patient care: Warm and patient-focused, I value building personal connections to ensure a comfortable dental experience

Why dentistry: I love working with people and am grateful that I can help others through my work. I also love the creative element and artistry of restorative dentistry

Personal quirk: I love to sew

Light-hearted motto: Laughter is the best medicine

Isabelle Tidd

Oral Health Therapist

Education:

  • Charles Sturt University

Focus areas: preventative care, periodontal therapy, paediatrics.

Approach to care: Warm, friendly, and patient-focused with a passion for meaningful connections.

Why dentistry: I love being a clinician because I can interact with people of all walks of life. I have the opportunity to share my expertise with many people- it’s a very rewarding career for this reason.

Fun facts: I’m a cat mum of two, I play the violin and I love hot chips.

Quote: Your outfit’s not complete without your smile

Laura Clifton

Oral Health Therapist

Educational background:

  • Bachelor of Oral Health Therapy, Charles Sturt University

Focus areas: Passionate about oral health education and children’s preventive care

Personal approach to patient care: Warm, judgment-free care focused on comfort, confidence, and empowering patients of all ages toward better oral health

Why dentistry: Developed a passion for the dental industry when working as a dental assistant for Yass Valley Dental, then pursued a career to be more directly involved in a patient’s dental journey

Fun fact: Dog lover – have a goofy golden retriever named Mac, bookworm, cooking enthusiast

Light-hearted motto: “What do you call a bear with no teeth? A gummy bear”

Holly Murphy

Oral Health Therapist

Educational background:

  • Bachelor of Oral Health Therapy and Hygiene, Charles Sturt University

Focus areas: Treating and educating kids, adult restoration, assisting operators with orthodontic work

Personal approach to patient care: Good listener, understanding, gentle, if you’re nervous will take it as slow as you’d like

Why dentistry: I fell into dental assisting many years ago and loved it, I loved helping the clinicians and learning new things in the industry, I then decided to study to become an oral health therapist as I love helping people and making them feel great

Personal quirk: I’m a sucker for TV drama like Married at First Sight and love watching TikToks

Light-hearted motto: “I believe when you put a smile out there, you get a smile back”

Kristin Butler

Hygienist

Educational background:

  • Bachelor of Oral Health, Newcastle University

Focus areas: Whitening, general hygiene, orthodontics

Personal approach to patient care: A knowledgeable, lighthearted approach focused on patient education and empowering at-home dental care

Why dentistry: I have an eye for detail and am a “slight” perfectionist, which being a dental hygienist aligns to perfectly

Personal quirk: I completed Year 12 only because I loved my music subject so much, playing the guitar and singing. I chose subjects that didn’t allow me a University Entrance Score and I had to return to school at 20 to redo my Year 12 so I could get into university

Light-hearted motto: “Before you say no, give it a go”

Dr Komal Shah

Dentist

Educational background:

  • Bachelor of Dental Surgery
  • Bachelor of Science in Dentistry (First Class Honours)
  • The University of Adelaide

Focus areas: Restorative and biomimetic dentistry – basically making your teeth look like they’ve never had any work done!

Personal approach to patient care: Engaging, informative, and detail-oriented with a passion for patient education and dental photography

Why dentistry: Passionate about dentistry since childhood, I combine art and science to create positive, lifelong dental experiences, especially for growing kids.

Personal quirk: Spending time in the kitchen and trying different things to cook is my favourite hobby

Quote: “Dentistry is where art meets science”

Dr Emily Scrivener

Dentist

Educational background:

  • Bachelor of Clinical Science
  • Graduate Certificate in Human Nutrition
  • Bachelor of Dental Science (BDSc) –  Charles Sturt University 

Focus areas: Interested in all areas of dentistry with a special interest in aesthetic and rehabilitation dentistry

Personal approach to patient care: Commitment to provide exceptional care in all areas of general dentistry while prioritising patient well-being

Why dentistry: Grateful each day for the opportunity to improve patient’s quality of like and endeavours to encourage patients to make informed decisions about their oral health